Worse yet, she was hopelessly unprofessional, discourteous, disrespectful, even rude, and customer-averse, constantly interrupting and trying to talk over me, without the foggiest notion of what the term “customer service“ means.Īfter the verbal exchange, I asked that I be sent a customer review form so that I could rate the experience with her, but am still waiting. She couldn’t think of a single word and failed miserably to defend the Norton 360 software. A 'customer support' representative finally called me at my insistence today,, shortly after 1:00 PM EST.after first trying to pawn me off on a technician.

Called the Million Dollar Protection Package, the feature includes stolen fund reimbursement starting at $25,000 and coverage for up to 1 million in legal fees.ĭue to this experience with my Norton 360 paid subscription, as well as its endless solicitations, both veiled and blatant, to “upgrade” or add features for which I have no need, I made repeated attempts to cause Norton, via e-mail, to explain this intolerable failure of its AV program and give it an opportunity to convince me to renew my subscription. In addition to these features, plans each offer a level of reimbursement for losses due to identity theft. Norton 360 with LifeLock plan features include: Their virus protection promise guarantees a full refund if their software catches a virus and their US-based restoration team can't remove it. Depending on which plan you select, Norton offers a variety of services to help protect your devices and personal information.

Norton lifelock customer service number